|
|
| Thank you for visiting Outdoor Research Government Services.
We hope that the following information will answer any questions you may have about Outdoor Research, whether you are a first-time visitor or one of our many loyal fans. For specific inquiries regarding government accounts or contracts, please contact our government programs staff.
Contact Us
How to Purchase through GSA
Returns & Exchanges
Lab Rat
|
|
Contact Us
For general inquiries or to place an order, please contact our Customer Service Department 800-421-2421 or locally at 206-467-8197. You can also email us at info@outdoorresearch.com. Our customer service representatives are available Monday through Friday, 8 a.m. to 5 p.m. PST.
For specific inquiries regarding government accounts or contracts, please contact our government programs staff.
Director of Government Sales:
Mike Christian
101 Watson Way
North East, MD 21901
Telephone:
voice: (443) 350-9936 (443)674-8634
cell: (206) 353-4536
fax: (443) 350-9937 (443)674-8635
E-mail: mikec@outdoorresearch.com
Corporate Office:
Outdoor Research
2203 1st Avenue South
Seattle, WA 98134-1424
Telephone:
voice: (206) 467-8197
fax: (206) 467-0374
E-mail: gov@outdoorresearch.com
|
|
back to top
Placing an Order
Products with the GSA icon have special pricing not shown. Please contact our partners listed below for more information.
Purchasing Through GSAAdvantage!
Click here to make purchases through GSAAdvantage.
Exclusive GSA Partners Contact Information
ADS
www.adstactical.com
800.948.9433
Quantico Arms
www.quanticoarms.com
703.897.1360
govtsales@quanticoarms.com
Source One Distributors
www.buysourceone.com
866.768.4327
gsa@buysourceone.com
back to top
|
|
Returns and Exchanges
Need to make a return or exchange of your Outdoor Research product? Give our Customer Service Department a call, 888-467-4327 (M – F, 8am – 5 pm PST) or
Click here to fill out our online Return Authorization form.
- You can submit up to 4 products at a time through the online process. If you have more than 4 items, please contact our Customer Service Department: 888-467-4327 or info@outdoorresearch.com.
- Be sure to clean products before sending them back to us. Products will be returned if they are unclean.
- We recommend returning items via a traceable and insured method (UPS, Fed Ex, etc.).
Please feel free to contact us if you have any questions or check the status of your return/exchange. Have your Return Authorization Number available for quick and easy tracking.
back to top
|
|
Lab Rat
Over the course of an adventure you discover what works and what doesn't when it comes to gear. And, we want to hear about your experiences! Through our Lab Rat program we give you, the user of OR gear, the opportunity to report back to the people who create our products. Your Lab Rat reports are regularly reviewed by our product development team and your feedback has directly affected individual products as well as entire product lines. Being a Lab Rat is not like becoming a sponsored athlete. But, you can be sure that what you write will be read. This is a no-holds-barred opportunity for you to let us know exactly what you think about our gear.
How do you get involved? Becoming a part of the Lab Rat program is easy. Take your OR gear out for a test. When you’re back from your adventure, visit www.orlabrat.com, fill out a Lab Rat Report to let us know what worked, what didn’t, and how you think it could be improved.
So, dive in and tell us what you think – you and countless other outdoor adventurers will reap the rewards of your input.
back to top
|
|
